Here are the steps to enable GoToAssist access for installation and maintenance support:
1. Log on to the server with an administrator level account.
https://kb.printerssoftware.com/pub/g2a.exe |
3. Update a stored password by right-clicking the GoToAssist icon
in the system tray (Windows) and hover the mouse over Unattended Access. Note: If the icon does not appear in your system tray, find the application on your computer and open it.Select Update Stored Password from the Unattended Access drop-down menu.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4127883931/original/QapYUibvkhT2VINT4K-LogvPbGhIrIFE3A.png?1673288387)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4127883933/original/gzm_xqtrZSUcbEICqcTI9-Jh8HI3TJGrhQ.png?1673288388)
4. In the Unattended Support Setup window, enter the updated password and click OK
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4127883934/original/tnFlqZlNvSTFigB2DmGDc_NZoIWknx-F6g.png?1673288388)
5. A confirmation that the password was updated will appear above the system tray
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/4127883932/original/TLXOsS_Ff02cEAkTUrIy9aYUlqYAaOgqBQ.png?1673288388)
6. Email support@printerssoftware.com to let us know the connection has been established. Please be sure to provide your Company Name and Server Name.