When you have opened your QuickBooks file via a different path than assigned in Presidio System Settings, the following message will appear:
This occurs when Presidio is assigned to the file via a mapped drive and the file is currently open via UNC path or vice versa.
Here are two ways to open the same file in QuickBooks:
Via Mapped Drive:
F:\MyServer\QuickBooks\ThePrintingCo.qbw
Via UNC Path:
\\MyServer\QuickBooks\ThePrintingCo.qbw
It is important to open the file in QuickBooks the same way it is assigned in the Presidio System Settings. Here are the steps to check:
- Open Presidio System Settings: Tools > Setup > System Settings
- On the main System tab, double click your Company Name under "Company Demographics"
- A window will appear showing the location of the QuickBooks company file (below)
In the example above, the file is addressed using a mapped drive (F:). If you opened QuickBooks using the UNC path (not mapped drive) you will need to close QuickBooks and reopen the QuickBooks company file using the same method found in system settings.
Article ID: 168, Created: January 31, 2018 at 2:15 PM, Modified: January 31, 2018 at 2:16 PM