Establishing Server Access for Installation and Maintenance

Here are the steps to enable GoToAssist access for installation and maintenance support:

 

1. Log on to the server with an administrator level account. 

2. Download and run the Printers Software Inc. Go2Assist client installation executable here: https://support.printerssoftware.com/pub/g2a.exe

3. Update a stored password by right-clicking the GoToAssist icon  in the system tray (Windows) and hover the mouse over Unattended Access.  Note: If the icon does not appear in your system tray, find the application on your computer and open it.Select Update Stored Password from the Unattended Access drop-down menu.

 

 

4. In the Unattended Support Setup window, enter the updated password and click OK

 

 

5. A confirmation that the password was updated will appear above the system tray

 

 

6. Email support@printerssoftware.com to let us know the connection has been established.  Please be sure to provide your Company Name and Server Name.