Establishing Server Access for Installation and Maintenance

Here are the steps to enable GoToAssist access for installation and maintenance support:
 
1. Log on to the server with an administrator level account. 
2. Download and run the Printers Software Inc. Go2Assist client installation executable here: https://support.printerssoftware.com/pub/g2a.exe
3. Update a stored password by right-clicking the GoToAssist icon  in the system tray (Windows) and hover the mouse over Unattended Access.  Note: If the icon does not appear in your system tray, find the application on your computer and open it.Select Update Stored Password from the Unattended Access drop-down menu.
 
 
4. In the Unattended Support Setup window, enter the updated password and click OK
 
 
5. A confirmation that the password was updated will appear above the system tray
 
 
6. Email support@printerssoftware.com to let us know the connection has been established.  Please be sure to provide your Company Name and Server Name.